Return Policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.

If your order arrives with any issues, please contact us within 48 hours of delivery at support@donnatelloprod.com with your order number and clear photos of the problem. Our team will review your case and provide the appropriate solution.

Damages and Issues With Your Product

Please inspect your order as soon as it’s delivered.
If the product is damaged, defective, or you received the wrong item, email us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

All items are non-returnable and non-refundable unless damaged or defective upon arrival.
We cannot accept returns for items that are:

  • Not in their original condition

  • Damaged due to customer handling

  • Missing parts or accessories

  • Past the 48-hour reporting window

Exchanges / Replacements

If your item arrives damaged or incorrect, we may offer a replacement at no additional cost.
Replacements are only issued after we review your claim and verify the issue with photo evidence.

Refunds

Refunds are only approved for orders that arrive damaged, defective, or incorrect.
If approved, your refund will be issued to your original payment method.
Processing times may vary depending on your bank or card provider.

Contact Us

If you have any questions or need help with your order, email us anytime at support@donnatelloprod.com or use our Contact Us page.